FIM 2010 R2 Error while trying to reset the password

Hi guys!

I have a problem with resetting passwords in the portal I get the error message: "Error while trying to reset the password"

In the administration portal "Search Request" i can see Update to Person: 'XXXXX' Request "PostProcessingError"

The request use:

Ation Workflow Instance: "Password Reset Action Workflow" and the workflow Status was "Terminated" the requestor is Anonymous User and Target was the user attempting to reset your password

Authentication Workflow Instance: "Password Reset AuthN OTP WorkFlow" and the workflow Status was "Completed" the requestor is Anonymous User and Target was the user attempting to reset your password

MPR: {Name MPR OTP}, Type "Request", Requestors "Anonymous Users", Operation "Modify a single-valued attribute", Permisssions "Grants Permission", Target Resource Definition Before Request "Password Set Users OTP", Target Resource Definition After Request "Password Set Users OTP", Resource Attributes "One-Time Password Email Address; Reset Password", WorkFlows -> Authentication WF "Password Reset AuthN OTP WorkFlow", Action WF "Password Reset Action Workflow"

Event Log:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System><Provider Name="Microsoft.ResourceManagement" /> <EventID Qualifiers="0">3</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-07-02T07:27:41.000000000Z" /> <EventRecordID>35714</EventRecordID> <Channel>Forefront Identity Manager</Channel> <Computer>FNR11104.fnrlab.lab</Computer> <Security /> </System>
- <EventData><Data>Microsoft.ResourceManagement.Service: System.NullReferenceException: Object reference not set to an instance of an object. at Microsoft.ResourceManagement.Workflow.Hosting.HostActivator.ActivateHost(ResourceManagementWorkflowDefinition workflowDefinition, Boolean suspendWorkflowStartupAndTimerOperations) at Microsoft.ResourceManagement.Workflow.Hosting.WorkflowManager.StartWorkflowInstance(Guid workflowInstanceIdentifier, KeyValuePair`2[] additionalParameters)</Data> </EventData></Event>

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System><Provider Name="Microsoft.CredentialManagement.ResetPortal" /> <EventID Qualifiers="0">3</EventID> <Level>2</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2014-07-02T07:28:41.000000000Z" /> <EventRecordID>35715</EventRecordID> <Channel>Forefront Identity Manager</Channel> <Computer>FNR11104.fnrlab.lab</Computer> <Security /> </System>
- <EventData><Data>There was a timeout error while resetting the user's password. Details: System.TimeoutException: The request channel timed out while waiting for a reply after 00:01:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. ---> System.TimeoutException: The HTTP request to 'http://fimservice.fnrlab.lab:5725/ResourceManagementService/Alternate' has exceeded the allotted timeout of 00:01:00. The time allotted to this operation may have been a portion of a longer timeout. ---> System.Net.WebException: The operation has timed out at System.Net.HttpWebRequest.GetResponse() at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) --- End of inner exception stack trace --- at System.ServiceModel.Channels.HttpChannelUtilities.ProcessGetResponseWebException(WebException webException, HttpWebRequest request, HttpAbortReason abortReason) at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout) at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) --- End of inner exception stack trace --- Server stack trace: at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ContextRequestChannel.Request(Message message, TimeSpan timeout) at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout) at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation) at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message) Exception rethrown at [0]: at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) at Microsoft.ResourceManagement.WebServices.WSTransfer.IResource.Put(Message request) at Microsoft.ResourceManagement.WebServices.ResourceClient.Put(Message request) at Microsoft.ResourceManagement.WebServices.ResourceClient.Put(UniqueIdentifier resourceIdentifier, CultureInfo locale, Put putBody, ClientOptionsHelper clientOptionsHelper) at Microsoft.ResourceManagement.WebServices.Client.UninitializedResource.PerformUpdate() at Microsoft.ResourceManagement.WebServices.Client.UninitializedResource.ResumableUpdate() at Microsoft.ResourceManagement.WebServices.Client.UninitializedResource.Resume(ContextualSecurityToken securityToken) at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.ResetProxy.ResetPassword(SecureString newPassword, ChallengeContext& gateChallengeResponse) Web Portal: FIM Password Reset Portal Session Id: zzhrra55npkv2p3dkjo4o245 IP Address: 10.128.90.79</Data> </EventData></Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System><Provider Name="Microsoft.ResourceManagement" /><EventID Qualifiers="0">3</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2014-07-02T07:28:41.000000000Z" /><EventRecordID>35716</EventRecordID><Channel>Forefront Identity Manager</Channel><Computer>FNR11104.fnrlab.lab</Computer><Security /></System>
- <EventData><Data>Unable to retrieve a workflow instance with the specified identifier 'f27789cf-562f-4a12-968a-5b036fc95bb5'.</Data></EventData></Event>

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System><Provider Name="Microsoft.ResourceManagement" /><EventID Qualifiers="0">3</EventID><Level>2</Level><Task>0</Task><Keywords>0x80000000000000</Keywords><TimeCreated SystemTime="2014-07-02T07:28:41.000000000Z" /><EventRecordID>35717</EventRecordID><Channel>Forefront Identity Manager</Channel><Computer>FNR11104.fnrlab.lab</Computer><Security /></System>
- <EventData><Data>Requestor: urn:uuid:b0b36673-d43b-4cfa-a7a2-aff14fd90522 Correlation Identifier: dba0347b-5da8-447a-a338-9b9acf8b3b1a Microsoft.ResourceManagement.WebServices.Exceptions.UnwillingToPerformException: Other ---> Unable to retrieve a workflow instance with the specified identifier 'f27789cf-562f-4a12-968a-5b036fc95bb5'. --- End of inner exception stack trace ---</Data></EventData></Event>

Actualy I cant reset passwords, can anyone help me?

Thanks!